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The Advantages of VoIP for Your Business

11 June, 2020

In recent times, there has been a growing buzz around VoIP (Voice Over Internet Protocol), an internet phone system that offers cost savings and enhanced flexibility. Businesses are discovering that implementing the right VoIP setup not only reduces expenses compared to traditional landlines and cellphones but also provides numerous additional benefits. In this article, we will explore how VoIP technology works, its strengths, and any potential weaknesses.

VoIP phone systems enable users to make and receive calls over the internet, eliminating the need for hardwired or cellular lines. Offering greater flexibility than standard phone lines and cellphones, VoIP systems integrate cloud technology with essential business phone functions, empowering you to efficiently manage your operations. The setup process is typically straightforward, allowing most users to transition to a VoIP system within a day with minimal to no downtime.

VoIP has been in existence since the mid-90s, and while initial versions had limitations due to slow network speeds and inefficient data handling, these issues have since been resolved. Today’s high-speed networks, switches, and routers have greatly improved VoIP performance. The technology even works seamlessly through Wi-Fi connections, with negligible quality concerns. Before installation, it is recommended to conduct a network speed test to ensure your infrastructure can support the new phone system effectively. We can assist you in evaluating your network’s readiness.

Internet Protocol (IP) refers to a set of rules governing data transmission over the internet. IP works in tandem with the transmission control protocol (TCP), which breaks down network traffic into smaller packets for efficient transportation across the internet. Together, these protocols are known as TCP/IP.

VoIP operates by digitizing voice information and transmitting it over the internet via your existing network. The introduction of cloud storage greatly enhanced VoIP capabilities, providing ample storage capacity for the expanding volume of data. The voice data is encapsulated into digital packets, which are routed from your IP address to the destination IP address through a cloud-based Private Branch Exchange (PBX). At the recipient’s end, the packets are converted back into voice signals.

One of the key advantages of VoIP is its ability to allow remote work while retaining the same phone number. This grants you the freedom to work from anywhere without the need for multiple phone numbers to reach you while traveling. Your clients perceive you as being present in your office, enhancing your reputation and maintaining a sense of reliability.

In the past, some VoIP users experienced audio quality issues such as jitter, echo, or static. Although these problems are now being regularly addressed and improved through upgrades, they can still occur if your existing network infrastructure does not meet current standards or lacks the necessary speed for the technology. Contact us, and we will examine your wiring, network switches, firewall, IP addresses, internet circuits, and other potential factors that may affect network speed. We will provide recommendations to ensure your network meets the required specifications.

Concerns have been raised about the reliability of VoIP phones in the event of an internet outage. Since VoIP phones rely on internet connectivity, they will be affected if the service goes down. However, there are solutions available. Virtual Auto Attendants can be implemented to forward calls to voicemail or designated cellphones during emergency situations. Alternatively, larger companies heavily reliant on uninterrupted business operations may opt for dual internet providers, with one serving as the primary connection and the other as a backup. While this level of redundancy may not be necessary for most businesses, it can be considered an additional precaution for those concerned about potential power or internet outages.

Analog phone lines are known for their stability and reliability, but they come with exorbitant costs and lack the flexibility that modern businesses require. With the increasing reliance on cellphones for communication, cellular plans have also become prohibitively expensive. VoIP represents the future of communication, offering an affordable, flexible, and adaptable solution that keeps pace with evolving technology.

If you are interested in exploring how a VoIP system can benefit your business, please contact us at any time.

11 June, 2020