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The Role of an IT Professional: A Comprehensive Overview

13 August, 2020

If you’re in the process of creating an IT professional job description, it is crucial to consider several factors before hiring an in-house IT technician or team. In our previous articles, we discussed the hidden costs associated with hiring IT professionals. Now, let’s delve into the various responsibilities that IT professionals undertake beyond basic tech support and equipment maintenance.

Vendor Management

IT professionals often act as the liaison between your organization and external vendors providing services such as internet connectivity, copy machines, phone systems, and computer equipment. When issues arise, require maintenance, or necessitate warranty replacements, IT professionals interact with these vendors. They invest a significant amount of time in troubleshooting and resolving underlying problems, determining the root cause, and implementing effective solutions. In cases where they cannot resolve the issue internally, they advocate for assistance from the vendors.

Staying Up-to-Date with Technology

While many of us may be engrossed in the latest news about our favorite celebrities, IT personnel dedicate themselves to staying informed about technological advancements in the industry beyond their organization’s immediate needs.


Gone are the days when software remained unchanged until the next version was purchased from a store. Nowadays, software updates occur frequently, sometimes even multiple times a week. However, given that various companies develop these programs, compatibility issues often arise. IT technicians must understand the purpose and benefits of software updates, as well as when and how to implement them effectively.

Furthermore, they continuously explore new software options that may offer superior functionality compared to the existing tools in use.

Embracing New Technologies

At times, it is necessary to overhaul an entire system. For instance, while incremental improvements may enhance your telecommunications system, upgrading to a fully integrated Voice over Internet Protocol (VoIP) communication system could prove more beneficial. If your organization still relies on on-site servers, it might be time to consider transitioning to a virtual office setup. Additionally, if your hardware is over three years old, planning for a refresh becomes crucial. An IT professional must stay updated on all relevant technologies and identify new innovations that can optimize business operations.

Ensuring Security

Cyber threats pose a significant challenge in today’s digital landscape. They are not only increasing in frequency but also evolving rapidly. Keeping security measures up-to-date extends beyond simply updating antivirus software. Unfortunately, many security breaches occur due to human error. Hackers continuously develop new strategies to exploit vulnerabilities.

IT professionals play a vital role in not only updating software and network infrastructure but also educating the rest of the company on best practices to prevent inadvertent data breaches. Proactive crisis prevention is among the most critical responsibilities of a competent IT professional.

The Unavoidable Reality

As you may have noticed, the scope of responsibilities outlined in this article extends far beyond fixing malfunctioning technology. It is indeed a considerable workload for a single individual. Fulfilling all the duties expected of an IT professional would require a team with diverse skill sets. Naturally, this adds to the cost of maintaining an in-house department that is supposed to streamline operations and minimize expenses.

To address these challenges and more, many companies opt to partner with Managed Service Providers (MSPs) for their IT needs. MSPs offer access to a team of professionals with the expertise necessary to fulfill the role of an in-house IT department. Furthermore, they possess the necessary time, resources, and personnel to stay abreast of the latest developments in the field.

If your business requires additional IT assistance or you are considering hiring an IT professional or outsourcing IT duties, we encourage you to contact us today. We can help optimize your operational efficiency while alleviating the burden associated with IT management. With our decades of experience, you can position your business on the cutting edge of technology in no time.

13 August, 2020