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The Value of Prioritizing IT Investments in Your Business

17 July, 2020

As a business owner or manager, managing expenses is a critical task to ensure profitability and success. However, when prioritizing expenses, it’s common for businesses, including medical offices, to overlook the significance of investing in their IT infrastructure. In this blog, using medical offices as an example, we will discuss why many offices tend to allocate a lower priority to their IT budget and the potential consequences if not addressed effectively.

Understanding the Low Priority

While businesses readily invest significant sums in diagnostic machines and specialty equipment, they often hesitate when it comes to upgrading outdated computer systems. This is not entirely surprising, as many CEOs adopt an “If it ain’t broke, don’t fix it” mindset. For instance, outdated weighing scales in a doctor’s office are frequently seen as functional, despite their antiquated appearance. The tangible benefits of imaging systems and medical equipment are apparent to physicians, whereas upgrading computer terminals at the reception desk may not offer immediate financial returns.

Beyond financial considerations, other factors contribute to the reluctance to upgrade. Finding hardware and software that are compliant with HIPAA regulations, essential for protecting patient data, can be challenging. Consequently, the process of upgrading can become a nightmare, particularly when working with outdated systems installed decades ago.

The High Cost of Low Budgets

Investments with low upfront costs often result in higher long-term expenses. Outdated computer systems lacking modern safety protocols are exceptionally vulnerable to cyberattacks. While it is unsurprising that hackers target credit card numbers, the value placed on stolen medical records on the dark web is alarming. In May alone, there were 28 reported cases of hackers stealing over 500 records from medical systems nationwide. The Office for Civil Rights at HHS has reported a 59% year-over-year increase in such attacks, largely attributed to outdated systems and hardware. Data breaches not only compromise patient privacy but also expose healthcare providers to significant liability.

In addition to security risks, there is the risk of falling behind in providing high-quality patient care. Patients now expect a higher level of service, such as receiving test results on their smartphones simultaneously with their doctors. Patient portals exemplify the future of healthcare, facilitating easy access to information and promoting a partnership between patients and healthcare providers. Efficient IT systems enable faster billing, insurance claim processing, scheduling, and overall smoother operations, allowing healthcare professionals to focus on delivering quality care.

Modern Solutions for Modern Challenges

Despite the clear benefits, acquiring, implementing, and maintaining a modern IT solution tailored to your organization can be a daunting task. This is where PCS comes into play. We are well-suited for healthcare organizations as we take care of all the IT work, allowing you to focus on patient care. By assessing your current IT infrastructure and working within your needs and budget, we can recommend the most efficient solution to optimize your office operations. With our expertise and knowledge, we will address your IT challenges and create a seamless workflow, enabling you to provide exceptional care to your community.

17 July, 2020